I purchased 6 of the around town totes because I adored this particular bag. I used each one gently and when not I use I stored them in my closet I noticed the other day that every single strap piping has literally disintegrated! I cannot use these bags and because it has been some time since I've purchased them I am literally out $100's of dollars. http://2.bp.blogspot.com/_cEoNuA5vQOI/TKUC3NRua2I/AAAAAAAAB_c/sVfjIs-F2oI/s1600/jewelry+roll+collage.jpg
I own a small bag that is foil lined. It can be used as a cooler or lunch tote. The inside foil liner is letting lose all around the top. It appears the liner was too short to fit in the stitching of the zipper. I called CS and was told there was nothing that could be done since it was a gift and I didn't have the receipt. These bags cost way too much to not have a better return policy. http://1.bp.blogspot.com/-ap3LWAzN_3o/TnSE696U0lI/AAAAAAAAG1Y/gKqzLEit5WA/s1600/sewcluelessonabreak.jpg
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