I own a small bag that is foil lined. It can be used as a cooler or lunch tote. The inside foil liner is letting lose all around the top. It appears the liner was too short to fit in the stitching of the zipper. I called CS and was told there was nothing that could be done since it was a gift and I didn't have the receipt. These bags cost way too much to not have a better return policy. http://1.bp.blogspot.com/-ap3LWAzN_3o/TnSE696U0lI/AAAAAAAAG1Y/gKqzLEit5WA/s1600/sewcluelessonabreak.jpg
I have been buying thirty one products for years. I have always loved them, given them as gifts! I have spent a lot of money with this company. My last carry bag that I bought a couple years ago is falling apart inside. They won't stand behind their product any more. They make a cheaper product now. Very sad, that profit comes before excellence. I will never buy them again. No reflection on my sales person, she is wonderful. It is definitely not her fault they will not honor their product. I estimate that I have spent upward of $1000,00 with this company over the years. They have lost a good customer over the refusal to stand behind their product.
New! Leather multi-use bag that may be used for a large tablet, medium laptop, file organizer for a meeting, as a luggage accessory, a handbag, and much more! Thirty-One Gift's Jewell Foolproof Fashionista in Black Beauty and Python Snake design on one side. Includes zipper close, exterior zip pocket on side and an exterior snap pocket on reverse side. Interior color is cream and includes one large slip pocket and two medium slip pockets. Exterior sides include sliver hooks to attach a shoulder strap. Should strap is a separate accessory and is not included. MSRP $72 http://i.walmartimages.com/i/p/00/09/35/73/22/0009357322450_500X500.jpg