I have been buying thirty one products for years. I have always loved them, given them as gifts! I have spent a lot of money with this company. My last carry bag that I bought a couple years ago is falling apart inside. They won't stand behind their product any more. They make a cheaper product now. Very sad, that profit comes before excellence. I will never buy them again. No reflection on my sales person, she is wonderful. It is definitely not her fault they will not honor their product. I estimate that I have spent upward of $1000,00 with this company over the years. They have lost a good customer over the refusal to stand behind their product.
I own a small bag that is foil lined. It can be used as a cooler or lunch tote. The inside foil liner is letting lose all around the top. It appears the liner was too short to fit in the stitching of the zipper. I called CS and was told there was nothing that could be done since it was a gift and I didn't have the receipt. These bags cost way too much to not have a better return policy. http://1.bp.blogspot.com/-ap3LWAzN_3o/TnSE696U0lI/AAAAAAAAG1Y/gKqzLEit5WA/s1600/sewcluelessonabreak.jpg
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